Business days to dispatch
Applies to in-stock, non-presale orders using Standard Shipping.
SHIPPING / RETURNS / SIZE SWAPS
Know what happens after checkout.
Clear dispatch windows, honest delivery expectations and a simple way to ask for help.
01 / IN-STOCK ORDERS
Packed by GRPL. Delivered by Australia Post.
Business days exclude weekends and South Australian public holidays. The windows below apply from purchase to dispatch.
Business days to dispatch
Applies to in-stock, non-presale orders using Express Shipping.
DISPATCH IS NOT DELIVERY.
These timeframes cover the time between purchase and GRPL lodging your order. Australia Post transit times begin after dispatch and depend on the service, destination and any carrier delays.
Presales follow the product timeline.
Presale and preorder products do not follow the standard or express dispatch windows above. The estimated dispatch timing shown on the relevant product page applies instead.
If an order contains both presale and in-stock items, the order may be held and dispatched together when the presale item is ready unless GRPL agrees to split the shipment.
Australia Post controls transit after dispatch.
When tracking is available, it will be sent to the email or mobile number supplied at checkout. Delivery estimates are provided by Australia Post and can change because of destination, peak periods, weather, disruptions or other carrier delays.
Express Shipping gives your parcel the selected express carrier service. It does not mean same-day GRPL dispatch.
Tell us before the parcel leaves.
Check your address carefully at checkout. If something is wrong, contact GRPL as quickly as possible with your order number and the correct address. We will try to help, but an address cannot always be changed after an order has been packed, lodged or scanned by Australia Post.
Additional postage may apply if a parcel is returned because an incorrect or incomplete address was supplied.
Message us before sending anything back.
Need a different size or want to request a return? Send GRPL an Instagram DM as soon as possible and include your order number, item and requested outcome. We will confirm whether the item is eligible and give you the return instructions.
For a change-of-mind return or size swap, the item should be unworn, unwashed, unused for training and returned with its original tags and packaging. Items showing wear, washing, odour, marks, deodorant, damage or missing tags may not be accepted.
Return postage and any replacement postage for an approved change-of-mind return or size swap are normally the customer’s responsibility unless GRPL agrees otherwise. Do not send an item until GRPL has approved the request.
DM GRPL on InstagramWe will help make it right.
If an item arrives faulty, damaged or different from what you ordered, contact GRPL with your order number, a description of the issue and clear photos before returning it. We will assess the issue and provide the appropriate next step.
Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.